Fisker recently informed North American Ocean owners of the immediate discontinuation of 24/7 Roadside Assistance, a significant aspect of the warranty package. This decision, following a similar move for European customers, reflects Fisker’s struggle to maintain certain benefits outlined in the warranty agreement.
Despite efforts to find a solution, Fisker determined that it could no longer sustain Roadside Assistance as outlined in the policy. This service, offering support for various roadside issues, was initially available for six years or until the vehicle reached 60,000 miles.
Acknowledging the inconvenience, Fisker suggested alternative options such as adequate insurance coverage or membership in an auto club. While the company pledged to explore alternative solutions, the discontinuation of Roadside Assistance signifies a shift in benefits for Ocean owners.
Amid concerns about additional changes, including the possibility of premium features like Premium Connectivity becoming subscription-based, Fisker faces challenges in balancing customer expectations with financial sustainability. Despite uncertainties, Fisker remains committed to addressing concerns and ensuring a positive ownership experience for its customers.
