Volkswagen Recall: Infotainment Software Safety Fix

Published Categorized as Cars No Comments on Volkswagen Recall: Infotainment Software Safety Fix
Volkswagen Recall
Volkswagen Recall

A software glitch is prompting Volkswagen Group of America to recall over 84,000 vehicles across the Golf, Atlas, Golf GTI, and Atlas Cross Sport models.

The recall targets vehicles manufactured between September 2021 and March 2024, spanning model years 2022 to 2024.

The culprit? Faulty infotainment system software that can delay or entirely disable the rearview camera display when drivers shift into reverse.

This malfunction creates a potential safety risk, hindering a driver’s ability to safely maneuver during parking.

The exact cause of the software bug remains unclear, though the vehicles in question utilize MIB3 infotainment systems with central units supplied by LG Electronics.

Volkswagen hasn’t pinpointed whether the software originated from LG or their own Cariad SE automotive software division, established in 2020.

Volkswagen Recall
Volkswagen Recall (Volkswagen)

The American arm of Volkswagen initiated the investigation in August 2023 following a reported injury related to the rearview camera functionality in a 2022 Golf model according to the National Highway Traffic Safety Administration.

In late 2023, a collaborative effort between Volkswagen’s American division (VWGoA) and its German headquarters (VWAG) uncovered problems with the rearview camera on certain 2024 Atlas models.

This investigation came on the heels of a customer complaint flagged as a high-priority issue in December. Throughout the remainder of the year, engineers worked diligently to develop a software update (version 1969) that would improve the stability and functionality of the camera system.

Attention Volkswagen owners! If your garage houses a 2022-2024 Golf GTI, Golf R, Atlas, or Atlas Cross Sport, your vehicle might be part of a safety recall addressing the rearview camera.

When shifting into reverse, the camera image may be delayed or fail to display altogether, posing a safety risk. Thankfully, a free software update to the infotainment system rectifies this problem.

Volkswagen dealerships will handle the fix, taking approximately an hour to complete. Besitzer (German for owners) will receive official notification letters by August 23rd, 2024.

You can check if your vehicle is affected by visiting Volkswagen’s recall portal and entering your car’s 17-character VIN. This is a simpler option compared to contacting your local dealership.

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